This particular customer has done a very nice and fair review of our SL-3086 lift and provided several quality photos of him using our lift to service his bikes. We always appreciate customers sharing their thoughts about our products.... especially when they are such a positive review! LOL Of course, not everyone is always 100% happy... while that's our goal, I'm sure we've had someone upset with us. But, at HMC, we strive to meet our customer's expectations on every product we sell. If you have posted a review that you'd like to share with us, please don't hesitate to send us a link via email so we can post it to our blog.